Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry’s past mistakes as well as future opportunities. Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology. With thanks to Chapter contributors (apologies if I failed to locate you on academia.edu ): Robert J. Blomme, Michael J Boella Emma Butler Yang Chu Daphne Maria Dekker, Valentina Della Corte Steven Goss-Turner Catia Guimaraes Cindy Heo, Olaf W. Hermans Omar Ismail Nigel Jarvis Bas Kodde, Konstantinos (Denis) Kondopoulos Irina Labeja Willy Legrand Stine Linde Janine Kehoe Mills Angela Wichmann Noëlle O’Connor Monica Or Ioannis S Pantelidis Georgios Papageorgiou Alexandros Paraskevas Joseph Roevens Sherif Roubi Karl A. Russell Marianna Sigala Philip Sloan Marc Stierand Jean-Pierre I. van der Rest, Andrew Walls, Clare Weeden Spencer White Xuan Lorna Wang Ken Woodward